Loving Life Terms and Conditions

Payment Terms

Invoices are due within 30 days of the invoice date unless otherwise agreed in writing.
All fees must be paid in full by the due date stated on the invoice.
Where a booking is cancelled or rescheduled in line with our cancellation policy, any applicable fees will be invoiced and payable within 30 days.
We reserve the right to charge interest or reasonable recovery costs on late payments in line with applicable UK late payment legislation.

We operate a 28-day cancellation policy.
Cancellations made at least 28 days before the booking date will not be charged.
Cancellations made between 14 and 28 days before the booking date will incur a charge of 50% of the agreed booking fee.
Cancellations made less than 14 days before the booking date will incur a charge of 100% of the agreed booking fee.

ⓘ To cancel a booking, written notice must be provided by email.

Where we have created or started preparing a tailored or bespoke service, a 50% cancellation charge will apply even if the booking is cancelled at least 28 days in advance.
If a tailored or bespoke service is cancelled with less than 28 days' notice, 100% of the agreed booking fee will be charged.

To reschedule a booking, we require at least 28 days' written notice.
Where less than 28 days' notice is provided, we will do our best to accommodate a new date where possible. Rescheduling will be at our discretion and subject to availability.
If we are unable to reschedule, or if significant preparation, costs or diary time have already been committed, the full booking fee may still apply.
Any rescheduled booking must be agreed in writing.

Every effort has been made to ensure all published prices and details are accurate.
We reserve the right to correct any prices quoted in error before confirming a booking.
Once written confirmation has been issued, the prices stated in that confirmation are fixed and will be honoured.

By making a booking, customers agree to these terms and conditions, including our payment terms and cancellation policy.